Broadcast Communications

At AXIS Integrated the possibilities are endless. If you can dream it up, we can make it a reality. Simple as that.

CONSUMER CARE CALL CENTRE SERVICES

AXIS has proven experience and success meeting the outsourcing objectives of our mid- to large- tier customers across multiple industries. We offer considerable expertise in managing calls which require specialized or personalized handling. If your outsourcing goal is to retain customers, increase revenue, reduce service costs or develop new markets, we have solutions that can help you at each phase of your customer engagement cycle.

AXIS offers scalable solutions with dedicated or shared agent resources. Our focus on ongoing relationships ensures a superior front-line representation of your brand, by utilizing our core competencies and specialization as part of your business strategy:

  • Inbound and outbound teleservices
  • General inquiries & support
  • Consumer satisfaction, loyalty and retention follow-up
  • Crisis and grief management
  • Quality assurance
  • Surveys
  • Bilingual operators (English and French)
  • Business process outsourcing
  • Consumer database updating & call logging
  • In-house IVR tree management
  • Agents receive custom training to apply your service and brand messaging standards and low first-call resolution
  • Integration with your back-end systems and databases
  • Scalable service to support volume spikes
  • Fast deployment capabilities
  • B2C & B2B programs
  • Call archiving